Unleash The Potential of Employee Word of Mouth Referral Campaigns
If your company is currently successful, you might not see the need for a word of mouth campaign. Every month you make a healthy amount of sales, and your customers seem to be pleased with your company. But here’s the deal…if you don’t embark in a word of mouth campaign, your sales won’t grow as quickly. This is the case even if you use more expensive advertising methods, such as television or radio.
With that being said, how do you create a successful word of mouth campaign? Well, you need to think about two audiences: your customers or clients along with your employees.
Now, your customers will be the easiest of this group. This is because there are a plethora of marketing research tools both online and offline available at your disposal. These could range from online surveys to something more personal, like an offline consumer panel.
However, surveying your employees becomes a little harder, though you can use the same researching tools. So, it’s not that there’s a lack of resources available for you, but rather the fact that some companies don’t think about employee satisfaction as much as they think about customer satisfaction.
In fact, for many industries, the same old mantra is promulgated: the customer is always right. But if you want the most success, you must keep in mind that, although customers help bring in most of your revenue, employees are the ones that keep your business going. So, if your employees aren’t happy, chances are they won’t make your customer happy either, (since there wouldn’t be as much production).
With that being said, you’ll need to know the basics behind conducting an employee-based word of mouth campaign. Fortunately, the principles aren’t much different than a consumer-oriented word of mouth campaign, though you’ll have to use a different mindset. Not only do you want your existing employees to feel excited about your company, but you want them to spread the word to other worthwhile prospects.
For example, some companies give incentives based on an employee’s performance. If they sell a certain number of products, or if they get the most positive feedback from their customers, they receive extra money or a gift.
Consider my own personal experience with my last employer, (a SEO writing firm). If writers got all their work in on time, with no complaints, they got gift cards, software and, (in some cases), even cash. As a result, not only were employees more productive, but they also felt more respect for the company. To them, they got an opportunity to work from home and get even more gifts. This created a type of psychological bond that encouraged them to spread even more buzz about the company.

